Privacy Statement

TPQ CTRM B.V. is committed to protecting the privacy of its customers and visitors to its websites. Personal information about customers and website visitors is held securely and is treated with the utmost care. TPQ CTRM B.V. complies with the requirements of the Personal Data Protection Act and other privacy legislation.

Processing personal data

Data is captured by TPQ CTRM B.V. in the course of providing our services. Your personal details are stored when you take out a subscription to a publication or a newsletter, when you attend a conference or training course, order a publication on our blog, use our (interactive) services or, if you have an internet customer account, register an interest in one of our services, or contact us for some other reason. The personal information we hold includes information such as contact details and/or where you have registered an interest in a product or service.

TPQ CTRM B.V. uses this information to fulfill and process agreements with you, to provide other services, for its internal business processes, and to inform customers of (new) products and services provided by TPQ CTRM B.V., by other companies in the group or by carefully selected third parties. Your details may also be passed to carefully selected third parties in order to provide you with information about offers or other relevant information. If you do not wish to receive this information, you can unsubscribe at any time.

Your e-mail address

If you have specified your e-mail address (e.g. to subscribe to a newsletter), this may be used to inform you as a customer of other relevant products and services provided by TPQ CTRM B.V. that may be of interest to you. If you do not wish to receive this information, you can unsubscribe at any time.


If you no longer want to receive information about (new) products and services (by post, e-mail, etc.), you can unsubscribe by sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Viewing and correcting your personal information

You are entitled to view the personal information TPQ CTRM B.V. holds on you at any time. If any information is incorrect, you can ask for it to be changed. To view or correct your personal details, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with details of your request. Please contact us at the above email address for any queries you may have about how TPQ CTRM B.V. handles your personal information.

Browsing history and IP address

General information on visits to the TPQ CTRM B.V. website is captured and stored without visitors being identified. The purpose of this is to improve the quality of the website and users' browsing experience. This information can also be used to put targeted information on the site. This allows us to tailor services to you. TPQ CTRM B.V. also uses your computer's IP address for this purpose. The IP address is a number that is automatically assigned to your computer when you browse the internet. This information can also be used to see how the website is being used and for analysis and reporting purposes. In principle, IP addresses are not linked to information that would identify you, unless you have given your explicit permission for this.

Use of cookies

A cookie is a small amount of data (a small file) sent to your computer by a website. The website tells the web browser you are using (e.g. Internet Explorer) to store these cookies on your computer. There are two types of cookies. Session cookies are deleted from your computer when you close your web browser. Persistent cookies remain stored on your computer even after your web browser is closed.

TPQ CTRM B.V. uses cookies to make navigating the website easier, to analyze the use of the website and so improve the quality of the website. Session cookies are also used in this process. We use cookies to collect information about our customers for the purposes of targeted communication, including the provision of service information about our products and targeted marketing of products and services provided by TPQ CTRM B.V., its group companies and, in some cases, third parties carefully selected by us. Your user name may also be stored in a cookie if you are logged on to our website.

Refusing cookies

You can refuse cookies by adjusting your browser settings (e.g. Internet Explorer or Mozilla Firefox) to disable all or certain cookies (see your web browser manual or help function). If you disable cookies, some services may not be available to you.

TPQ CTRM B.V. and other websites

TPQ CTRM B.V. websites contain some links to other websites. We cannot accept any liability for the handling of your information by these parties. For further information, please read the privacy statement (if available) of the website you are visiting.


TPQ CTRM B.V. reserves the right to make amendments to this privacy statement. Please check this privacy statement regularly for the latest version of our privacy policy.

This document was last updated on the 1st of February 2011

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